Support
Something is not working, a place was recognised incorrectly, or you have a suggestion? Write to us — you will get an answer from a person, not a ticket system.
Contact
For a wrongly recognised place, sending the link to the post helps a lot. That is what we improve the recognition with.
Frequently asked
A place was recognised incorrectly.
Tap “Search for the place yourself” in the result and pick the right one. The spot is saved with your choice, not with the guess.
How do I delete my data?
Profile → Privacy → “Delete all OFFlore data”. The same screen holds the JSON export and, if you are signed in, deletion of your account including the copy on the server.
Do I need an account?
No. Without signing in, your places live only on your device. An account merely keeps them for a change of device.
What does OFFlore cost?
The free tier covers ten place recognitions a month plus every saved place, the map, trips and the passport. OFFlore Pro lifts the limit and unlocks place briefings.
Why does the app not open by itself after sharing?
Because iOS does not permit a share extension to do so. Your place is saved — open OFFlore and it is there. With a Focus active, iOS also suppresses the banner that would otherwise lead you back.